FAQS

Do the POS software and hardware need to be purchased from the same vendor?

As the use of cloud software is rising, which operates online, if a terminal can connect to the internet, it will likely be compatible with a cloud software system. Otherwise, a terminal is similar to a computer because it using an operating system, and many offline software packages are designed to be compatible with only the hardware built at roughly a contemporary time frame. A vendor may offer a discount for purchasing a software and terminal package.

Is an industry specific POS system necessary?

Not necessarily. While there are many industry-specific software packages available, many of them don’t offer all of the features available in a general retail software package. Often times, a general retail software package can do everything that industry-specific software can do, plus a whole lot more. Ask yourself what features you need now and in the future. Do you want a customer loyalty program? Do you need faster credit card authorizations over the Internet?

If the server should stop working, would the terminal be able to process a sale?

POS software that has an offline mode will continue to work, even during a server interruption. When the connection re-establishes, the data from the offline transactions are uploaded to the memory for use in transaction details and reports.

Can I transfer my data on a current POS to a new POS software system?

If the current software can export customer and inventory details, it is possible to transfer the data into your new system, but each case would need to be evaluated individually.

Can I analyze customer data with a POS?

Customer details and sales reports organized by customer can be retrieved efficiently with POS, and most systems organize the information into reports with customized categories for optimizing comparisons and applying the data to future planning.

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Dongguan Tcang Electronics Co., Ltd.

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